How Restores Work
You describe what's missing. We get it back.
You
I accidentally deleted the Q4 report spreadsheet. I think it was in /projects/ — probably sometime last Wednesday.
Us
Found it. Snapshot from March 10 has /projects/Q4-report.xlsx (2.4 MB). Restoring now.
Us
Done. File is back in its original location. Can you confirm it looks right?
Restored
You
That's the one. Thanks!
Us
Ticket closed. No charge for the restore.
$0.00
Average time: under 4 hours.
Cost: $0.
Individual files — a spreadsheet from last Thursday.
Folders — an entire project directory.
Full systems — everything from a complete snapshot.
Point-in-time — any date in your retention window.
Restores are included in every plan. No fees, no CLI tools, no learning curve.
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